17 Can't Miss SMS Marketing Statistics for eCommerce

Sep 23, 2022


Welcome to One and Only Web Design, your go-to source for top-notch website development services in the business and consumer services industry. In this article, we bring you 17 must-know SMS marketing statistics tailored specifically for eCommerce businesses. Unlock the incredible potential of SMS marketing to boost your online sales, engage with customers, and enhance overall conversions.

1. SMS Open Rate

Your SMS marketing campaigns have a staggering open rate of 98%, making it an unparalleled channel for reaching your audience effectively. Compared to email marketing, which often struggles to even reach a 20% open rate, SMS marketing offers a significant advantage in capturing customer attention.

2. High Conversion Rates

Studies show that SMS marketing drives impressive conversion rates for eCommerce businesses. On average, SMS marketing campaigns yield conversion rates of over 30%, significantly higher than other marketing channels. This is due to the direct and personal nature of SMS communication.

3. Instant Delivery

SMS messages are delivered instantly, ensuring that your time-sensitive promotions and offers reach your customers promptly. Unlike email or social media campaigns, where messages may go unnoticed or delayed, SMS marketing guarantees immediate visibility and engagement.

4. Mobile-friendly Engagement

With the rise of mobile usage, SMS marketing becomes even more valuable. Over 90% of text messages are read within the first three minutes of delivery, showing the effectiveness of SMS in capturing customers' attention and driving engagement on their preferred devices.

5. Personalized Messaging

SMS marketing allows you to deliver personalized messages tailored to each customer. By leveraging customer data, purchase history, and preferences, you can create highly targeted campaigns that resonate better with your audience, leading to increased conversion rates and customer satisfaction.

6. Opt-in and Opt-out Rates

Customers appreciate the control they have over their communication preferences. With SMS marketing, you can offer opt-in and opt-out options, ensuring that you only engage with interested customers. This leads to higher engagement and conversion rates, as you focus on a receptive audience.

7. Transactional SMS

Transactional SMS, such as order confirmations, delivery notifications, and payment reminders, have an open rate of nearly 100%. By integrating transactional SMS into your eCommerce workflow, you ensure that critical information reaches your customers promptly, enhancing their overall shopping experience.

8. Abandoned Cart Recovery

Around 70% of online shoppers abandon their carts before completing a purchase. SMS marketing provides a powerful tool to recover these lost sales. Sending well-timed reminders, personalized offers, and incentives via SMS can significantly increase your chances of converting abandoned carts into completed orders.

9. Flash Sales and Limited-Time Offers

SMS marketing excels in delivering time-sensitive promotions, such as flash sales and limited-time offers. With an impressive open rate and instant delivery, SMS campaigns are ideal for creating urgency and driving immediate action from your customers. Leverage these opportunities to increase sales and create a sense of exclusivity.

10. Surveys and Feedback

Engaging with your customers through SMS surveys and feedback requests helps you gather valuable insights into their preferences, satisfaction levels, and areas for improvement. By leveraging SMS marketing, you can collect data efficiently and enhance your customer experience based on their feedback.

11. Mobile Coupons

SMS marketing can generate mobile coupons that customers can easily redeem both online and in-store. Mobile coupons have a redemption rate of over 10 times higher than traditional coupons, making them a cost-effective way to drive customer loyalty and boost sales in eCommerce.

12. Cross-channel Integration

SMS marketing seamlessly integrates with other marketing channels, such as email, social media, and push notifications, creating a cohesive and comprehensive marketing strategy. By combining SMS with other channels, you can reinforce your messaging, increase brand exposure, and maximize customer engagement.

13. Diverse Content Formats

SMS marketing allows for diverse content formats, including text, images, videos, and links. This flexibility empowers you to showcase your products, highlight promotional offers, and drive customers directly to your eCommerce website or landing pages, maximizing conversion opportunities.

14. Geo-targeting Capabilities

Take advantage of SMS marketing's geo-targeting capabilities to deliver location-based offers and promotions. By segmenting your audience based on their location, you can provide highly relevant and targeted content, boosting customer engagement and driving foot traffic to your physical stores.

15. Cost-effective Communication

SMS marketing offers a cost-effective communication channel. With a high ROI and affordable pricing plans, comparing SMS marketing to traditional advertising methods reveals significant cost savings without compromising engagement, conversion rates, or overall marketing effectiveness.

16. Enhanced Customer Satisfaction

By incorporating SMS marketing into your eCommerce strategy, you can provide excellent customer service, quick response times, and timely updates. Customers appreciate the convenience and personalized experience that SMS offers, enhancing their overall satisfaction with your brand.

17. Scalability and Automation

SMS marketing platforms provide scalable and automated solutions to accommodate businesses of all sizes. Whether you have a small online store or manage a large eCommerce enterprise, SMS marketing can seamlessly integrate with your existing systems, ensuring efficient and automated communication with your customers.


These 17 SMS marketing statistics highlight the undeniable power and potential of SMS marketing for eCommerce businesses. By leveraging SMS's high open rates, personalized messaging, instant delivery, and cost-effectiveness, you can drive customer engagement, boost sales, and outperform your competitors. Partner with One and Only Web Design to implement a tailored SMS marketing strategy and propel your online business to new heights. Contact us today!

Robert Maccloy
Game-changing stats for eCommerce πŸ“ˆπŸ’ͺ
Nov 8, 2023
Shquna Dix
Great insights! SMS marketing is a game-changer for eCommerce, helping boost sales πŸ“±πŸ’―
Oct 15, 2023